These terms apply when you use myoplus.com.au or buy from Myo+. By placing an order, you agree to them. They sit alongside our Returns, Refunds & Warranty, Shipping, Privacy and Safety & Care policies.
Last updated: 24-10-2026
Who we are
MYOPLUS PTY LTD, trading as Myoplus
ABN: 34 654 130 382
Email: info@myoplus.com.au
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in these terms excludes, restricts or changes your rights under the Australian Consumer Law or any other law that can’t be excluded.
Using our website
- Please give us accurate details when you order or create an account. You’re responsible for keeping your login details secure.
- Don’t misuse the site. That includes trying to hack it, disrupt it, scrape it, or place fraudulent orders.
- We may suspend or close an account that’s being used fraudulently or to break these terms.
Products and information
- We work hard to make sure product descriptions, specs and images are accurate. Colours may look slightly different depending on your screen.
- Our guides, blog posts, product information and the Digital Mobility Guide are general information only. They aren’t medical advice. Check with a doctor or physio before starting a new routine, especially if you have an injury or medical condition.
- Please read our Safety & Care guide before using any Myo+ product.
Prices and payment
- All prices are in Australian dollars (AUD).
- MYOPLUS PTY LTD is not currently registered for GST, so no GST is charged on our prices.
- Shipping costs are shown at checkout before you pay.
- Payment is taken when you place your order through our secure checkout.
- If a product is listed at an obviously wrong price because of a genuine error, we’ll contact you before dispatch. You can then choose to pay the correct price or cancel for a full refund.
Orders
- When you place an order, we’ll email you a confirmation. Your order is accepted when we dispatch it.
- If an item is out of stock or we can’t fulfil your order, we’ll let you know and give you a full refund for anything we can’t send.
- We may cancel orders that look fraudulent. If we do, you’ll get a full refund.
Shipping and delivery
Shipping rates, delivery times and Authority to Leave are covered in our Shipping Policy. We currently ship within Australia only.
Returns, refunds and warranty
Faulty items, change-of-mind returns and our 12-month warranty are covered in our Returns, Refunds & Warranty policy.
Discount codes and promotions
- Discount codes, including our 10% first-order code, can only be used once per customer, can’t be combined with other offers unless we say so, and can’t be exchanged for cash.
- Each promotion will show its own terms and end date.
- If you return an item bought with a discount, we refund the amount you actually paid.
Team and club orders
Team, club and school orders work a little differently:
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Quotes: pricing is quoted individually, and quotes are valid for 30 days.
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Payment: a minimum 50% deposit is due to confirm your order, with the balance due on delivery.
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Timing: orders are usually delivered within 7–14 business days of receiving your deposit. Allow an extra 7–14 business days for personalised orders. We’ll keep you updated if anything changes.
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Delivery: free within 40km of the Brisbane CBD, and charged at cost beyond that. We’ll confirm the cost before you pay.
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Changes and cancellations: you can change or cancel your order free of charge before production or personalisation starts. Once it has started, we may keep enough of your deposit to cover costs we’ve already incurred. We’ll show you what those costs are, and refund the rest.
- Team orders are fully covered by the Australian Consumer Law and our 12-month warranty.
Digital Mobility Guide
When you buy the Digital Mobility Guide, you get a personal licence to use it. Please don’t copy, share, resell or publish it.
Reviews and content you share
- If you leave a review or share content with us, such as photos tagged @usemyoplus, you let us display it on our website and social channels. We’ll always credit you where possible.
- Reviews must be honest and based on your own experience. We don’t edit reviews to change what they say, and we don’t remove a review just because it’s negative. We may remove reviews that are offensive, unlawful, or not about our products.
Our intellectual property
The Myo+ name, logo, product designs, photos, videos and website content belong to MYOPLUS PTY LTD. Please don’t use them without our written permission.
Our liability
- Our liability to you is set by the Australian Consumer Law and these terms. Nothing in this section limits your rights under the consumer guarantees.
- To the extent the law allows, we’re not responsible for loss caused by:
- misuse of a product, or use that goes against our Safety & Care guide
- events outside our reasonable control, such as carrier delays or natural disasters
- loss that wasn’t reasonably foreseeable
Privacy
How we collect and handle your information is explained in our Privacy Policy.
Changes to these terms
We may update these terms from time to time. The version on this page when you place your order is the one that applies to that order. Changes won’t affect orders you’ve already placed.
Governing law
These terms are governed by the laws of Queensland, Australia.
Questions?
Email info@myoplus.com.au and we’ll get back to you within 2 business days.
