Refund policy

Returns, Refunds & Warranty

We want you to love your Myo+ gear. If something isn’t right, here’s how we’ll fix it.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits these rights.

Faulty, damaged or incorrect items

If your product is faulty, arrives damaged, isn’t as described, or isn’t the item you ordered, contact us and we’ll make it right.

• Major failure: you choose a refund or a replacement.
• Minor failure: we’ll repair, replace or refund the item within a reasonable time.
• Return postage: we cover it. We’ll send you a prepaid label or reimburse your reasonable postage costs.
• Packaging: you don’t need the original packaging. Any proof of purchase is fine, such as your order number, confirmation email or bank statement.

Consumer guarantees don’t cover damage caused by misuse, accidents or using a product in an abnormal way, or normal wear and tear over time.

Change of mind: 30-day returns

We’re happy to accept change-of-mind returns within 30 days of delivery, as long as the item is:

• unused, in its original condition and packaging, with all parts included
• a complete bundle, if you bought a bundle (RecoverOne, RecoverCore, RecoverLite, MyoBand 3-Packs)

For change-of-mind returns:

• You pay the return postage. We recommend a tracked service, as we can’t refund items lost on the way back to us.
• We refund the item price to your original payment method. Original shipping costs aren’t refunded.
• You can choose an exchange instead of a refund.

Not eligible for change-of-mind returns:

• personalised items, such as a RecoverOne bag with initials or a squad number
• the Digital Mobility Guide once it has been accessed or downloaded
• personalised team and club orders

These items are still fully covered if they’re faulty.

Our 12-month warranty

This warranty is in addition to your rights under the Australian Consumer Law. It’s provided by:

MYOPLUS PTY LTD, trading as Myoplus
ABN: 34 654 130 382
Email: info@myoplus.com.au

What’s covered: defects in materials or workmanship in any Myo+ product for 12 months from the date of delivery.

Conditions: the product has been used as intended and cared for according to our instructions. The warranty doesn’t cover:

• damage from misuse, accidents, modification or abnormal use
• normal wear and tear
• natural ageing of leather, such as patina, creasing or colour change

How to claim:

1. Email info@myoplus.com.au with your order number, a description of the problem, and photos or a short video.
2. We’ll reply within 2 business days.
3. If the claim is approved, we’ll repair, replace or refund the product.

Costs: we cover reasonable postage for approved warranty claims. If you paid postage yourself, email us your receipt and we’ll reimburse you.

The benefits of this warranty are in addition to other rights and remedies you have under the law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Lost or damaged in transit

If your parcel arrives damaged, please email us photos as soon as you can and we’ll send a replacement.

If tracking shows your order hasn’t arrived, we’ll chase it with the carrier and send a replacement or refund if it can’t be found.

If you chose Authority to Leave and tracking shows the parcel was delivered to your address, we’ll still help you investigate with the carrier.

How to start a return

1. Email info@myoplus.com.au with the subject line “Return – [your order number]”.
2. Tell us what you’re returning and why, and include photos if it’s faulty.
3. We’ll reply within 2 business days with the return address and next steps.

Please contact us before sending anything back, so we can match your parcel to your order and process it quickly.

Refunds

Once we’ve received and checked your return, we’ll process your refund within 5 business days to your original payment method. Your bank may take a further 3–10 business days to show it.

Team and club orders

Once personalisation or production has started on a team order, we can’t accept change-of-mind cancellations. All team orders are still fully covered by the consumer guarantees and our 12-month warranty.

Questions?

Email info@myoplus.com.au and we’ll get back to you within 2 business days.