Privacy policy


 

 

 

At Myo+, we only collect the information we need to get your gear to you and look after you as a customer. This policy explains what we collect, why we collect it, and how we keep it safe.

This policy follows the Australian Privacy Principles under the Privacy Act 1988 (Cth).

Last updated: 24-10-2026


Who we are

MYOPLUS PTY LTD, trading as Myoplus
ABN: 34 654 130 382
Email: info@myoplus.com.au


What we collect

 

Information you give us:

  • your name, email, phone number, and delivery and billing addresses
  • order details, such as what you bought and any personalisation (initials or a squad number)
  • your account login details, if you create an account
  • messages you send us, such as support emails, return requests and team enquiries
  • your email address, if you sign up to our mailing list

 

Information collected automatically when you use our site:

  • device and browser information, IP address and approximate location
  • pages you view, products you look at, and how you found us
  • this is collected through cookies and similar technologies (see “Cookies” below)

 

Payment details: we never see or store your full card details. Payments are processed securely by our payment providers.

 

We don’t collect sensitive information, such as health information. If you share health details with us, for example when asking which product suits an injury, we’ll only use them to answer your question.

 

How we use your information

We use your information to:

  • process, ship and track your order
  • handle returns, refunds and warranty claims
  • reply to your questions and team or club enquiries
  • send you order updates and service emails
  • send you marketing emails, but only if you’ve signed up (see “Marketing” below)
  • show you relevant ads on other platforms, such as Instagram and Google
  • improve our website, products and customer experience
  • prevent fraud and keep our site secure
  • meet our legal obligations, such as tax and accounting record-keeping

 

Who we share it with

We only share your information with trusted providers who help us run Myo+. They may only use it to provide their service to us.

  • Our online store platform: Shopify
  • Payment providers: Shopify Payments, PayPal, Afterpay, etc.
  • Delivery partners: Australia Post, etc.
  • Email and marketing tools: Shopify Email / Klaviyo
  • Analytics and advertising platforms: Google, Meta (Facebook & Instagram)
  • Professional advisers, such as our accountant, where needed
  • Government or law enforcement, if the law requires us to

 

We don’t sell your personal information.

 

Storing information overseas

Some of our providers store data outside Australia, including in the United States, Canada and other countries. When we use overseas providers, we take reasonable steps to make sure they protect your information in line with the Australian Privacy Principles.

 

Marketing

  • We’ll only send you marketing emails if you’ve signed up, for example through our “Join the Club” offer.
  • You can unsubscribe at any time using the link at the bottom of any email, or by emailing us.
  • You’ll still receive emails about your orders, such as confirmations, shipping updates and warranty claims.

 

Cookies

Our website uses cookies to keep your cart working, remember your preferences, understand how the site is used, and show you relevant ads.

You can block or delete cookies in your browser settings. Some parts of the site, such as the cart and checkout, may not work properly without them.

 

Team and club orders

When a club or school places a team order, they may give us players’ names, initials or squad numbers for personalisation. We only use these details to fulfil that order.

The club or school is responsible for having permission to share them, including permission from a parent or guardian for players under 18.

 

Keeping your information safe

  • Your information is stored on secure, password-protected systems with access limited to people who need it.
  • We keep order and transaction records for at least 5 years to meet Australian tax requirements. After that, we delete or de-identify information we no longer need.
  • If a data breach is likely to cause you serious harm, we’ll let you know as soon as possible and tell you what we’re doing about it.

 

Accessing or correcting your information

You can ask for a copy of the personal information we hold about you, or ask us to correct or delete it.

  • Email info@myoplus.com.au.
  • We’ll confirm who you are, then respond within 30 days.
  • There’s no charge to make a request.
  • If we can’t fully meet your request, for example because we need to keep tax records, we’ll explain why.

 

Complaints

If you’re unhappy with how we’ve handled your information:

  1. Email info@myoplus.com.au with the details.
  2. We’ll acknowledge your complaint within 2  business days and aim to resolve it within 30 days.
  3. If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.

 

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.

 

Questions?

Email info@myoplus.com.au and we’ll get back to you within 2 business days.

 

 

 

 

 

 

 

 

 

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