Shipping policy

We pack and ship every Myo+ order from Brisbane. Here’s everything you need to know about getting your gear.

Shipping rates

• The rate is per order, not per item, so the price stays the same however many products you add.
• Remote and regional areas can take up to 10 business days.
• Delivery times start from dispatch. Business days are Monday to Friday, not including Queensland public holidays.
• You’ll see the shipping cost at checkout before you pay.

Dispatch

• Orders placed before 2pm AEST on a business day are dispatched within 24 hours.
• Orders placed after that time, or on weekends and public holidays, are dispatched the next business day.
• Personalised items, such as a RecoverOne bag with initials or a squad number, need an extra 2–3 business days before dispatch.
• Digital Mobility Guide: delivered instantly by email after purchase. No shipping needed.

Where we ship

• We currently ship within Australia only.
• We deliver to street addresses, PO Boxes.
• We use Australia Post to deliver your order.

Tracking your order

Once your order ships, we’ll email you a tracking number so you can follow it to your door. If you haven’t received tracking within 2 business days of ordering, email us and we’ll check on it.

Authority to Leave

If you choose Authority to Leave (ATL) at checkout, the carrier can leave your parcel at your address without a signature.

• Please choose a safe, sheltered spot, and make sure your address details are complete.
• If tracking shows your parcel was delivered but you can’t find it, contact us and we’ll help you investigate with the carrier.

Check your address

Please double-check your delivery address before placing your order.

• If you notice a mistake, email us as soon as possible. We can update it if your order hasn’t shipped yet.
• If a parcel comes back to us because the address was incomplete or incorrect, we’ll contact you to arrange re-delivery. A re-delivery fee may apply. That fee will be no more than our actual postage cost.

Lost, delayed or damaged parcels

• Delayed: delivery times are estimates, and carriers can occasionally run late, especially during busy periods. If your order is well past its expected delivery date, get in touch and we’ll chase it for you.
• Lost: if tracking shows your parcel hasn’t arrived and the carrier can’t find it, we’ll send a replacement or give you a full refund.
• Damaged: if your order arrives damaged, email us photos and we’ll make it right. See our Returns, Refunds & Warranty policy.

Team and club orders

• Team orders are usually delivered within 7–14 business days of receiving your deposit. Allow an extra 7–14 business days for personalised orders.
• Delivery: free within 40km of the Brisbane CBD. Beyond that, it’s charged at our cost, and we’ll confirm the price before you pay.
• See our Terms of Service for full team order terms.

Questions?

Email info@myoplus.com.au and we’ll get back to you within 2 business days.